Week 10 Quiz

Which list names the four functions of management, the classroom model this course uses to sort a manager's work?

Select one.

• Hiring, training, paying, and promoting the people in a business
• Planning, organizing, leading, and controlling
• Product, price, place, and promotion
• Strengths, weaknesses, opportunities, and threats

The illustrative coffee cart writes down what it will do if its one espresso machine breaks down in the middle of the morning rush: which drinks it can still sell and who calls for the repair. Which type of planning is that?

Select one.

• Strategic planning, because the machine is the most important piece of equipment in the whole business
• Tactical planning, because it covers one part of the business for less than a year
• Operational planning, because a breakdown would change the next shift's schedule
• Contingency planning, because it prepares for something going wrong

At two carts, the illustrative coffee cart has 1 owner over 2 cart leads, and each cart lead is over 2 part-time baristas. What is the business's headcount?

Select one.

• 7 people
• 5 people
• 6 people
• 4 people

On the same two-cart chart, 1 owner is over 2 cart leads, and each cart lead is over 2 part-time baristas. What is the owner's span of control?

Select one.

• 7, because the owner is in charge of everyone in the business
• 6, because every other person works below the owner
• 2, because only the two cart leads report directly to the owner
• 4, because the baristas do the core work of the business

The illustrative coffee cart's first cart has a break-even of 12,000 drinks a year over 250 operating days. Its cart lead compares each day's count of drinks sold with the break-even pace. What standard is that?

Select one.

• 24 drinks a day
• 48 drinks a day
• 96 drinks a day
• 30 drinks a day

An illustrative emergency-room charge nurse gives short, fast orders as an ambulance arrives and does not stop to ask the team what they think. Which leadership style is that?

Select one.

• Autocratic leadership, because the leader decides alone
• Participative leadership, because the whole team is involved in the care
• Free-rein leadership, because experienced nurses know what to do
• No style at all, because a crisis leaves no room for leadership

One illustrative cart lead writes a perfect shift schedule, orders cups on time, and tracks every count, yet the baristas do the minimum and two of them want to quit. What is this lead's work missing?

Select one.

• Controlling, because the counts have not yet been compared with a written standard for each day
• Planning, because the schedule has not been written down far enough ahead
• Organizing, because the baristas are standing in the wrong places at the cart
• Leading, because the lead is running the work without winning the people's effort

The illustrative coffee cart's owner, the top manager, must judge whether a second cart fits the business plan and how it will change the first cart. Which managerial skill does that decision lean on most?

Select one.

• Technical skill, because the owner knows how to make every drink
• Human skill, because the cart leads will staff the new cart
• Conceptual skill, because it means seeing the whole business and how its parts fit
• No skill in particular, because every manager uses the same mix at every level

Which of these is written as a mission statement that the illustrative coffee cart's business plan can serve?

Select one.

• Serve fresh, made-to-order espresso drinks to people where they work and shop
• Sell at least 12,000 drinks at the first cart this year
• Set the shift schedule for the next morning at each cart
• Decide who calls for the repair if the espresso machine breaks

An objective names a specific result a business means to reach by a set time, so someone can check later whether it was reached, while a mission statement says what the business does, whom it serves, and why.

True or false.

• True
• False