Week 12 Quiz

Which list puts these motivation theorists in the order their works were first published?

Select one.

• Maslow, Taylor, McGregor, Herzberg
• Taylor, Maslow, Herzberg, McGregor
• Taylor, Herzberg, Maslow, McGregor
• McGregor, Herzberg, Maslow, Taylor

The owner of the illustrative coffee cart lets the part-time helper choose the weekly special and train the new hire. Which job-design tool is that?

Select one.

• Job enlargement, because the helper now has more tasks to do
• Job rotation, because the helper moves to a different job
• Job enrichment, because it adds responsibility and control
• Flexible scheduling, because the helper now chooses the work

The illustrative coffee cart's helper works 20 hours a week for 50 weeks a year. If the owner adds 1 dollar an hour to the helper's pay, how much more does the helper cost the cart in a year?

Select one.

• 1,000 dollars
• 50 dollars
• 20 dollars
• 16,000 dollars

The illustrative coffee cart pays its helper 16 dollars an hour in a clean, safe cart, but the helper never chooses the weekly special, never trains the new hire, and gets no recognition. Using Herzberg's two factors, which diagnosis and fix fit the case?

Select one.

• A hygiene gap, so the fix is a raise in pay
• A safety-need gap, so the fix is a new cart
• No gap, because a well-paid worker is always engaged
• A motivator gap, so the fix is job enrichment

In McGregor's work, what is Theory X?

Select one.

• A set of assumptions a manager may hold about people avoiding work
• A type of worker who dislikes work and must be watched by a manager at all times
• A leadership style in which the group makes its own decisions within broad limits
• The lowest level of Maslow's hierarchy of needs, the bodily needs for food and rest

True or false: the Hawthorne effect is a settled law of behavior, proven to raise output in every workplace where workers are watched.

True or false.

• True
• False

The illustrative coffee cart's helper earns 16 dollars an hour for 20 hours a week. A barista at the second cart is paid the same 16 dollars an hour for the same 20 hours. What does each earn in a week, and what does equity theory expect the helper to conclude about pay?

Select one.

• 16 dollars each, so the helper sees an unfair gap
• 36 dollars each, so the ratios match
• 320 dollars each, so the outcome-to-input ratios match
• 320 dollars for the helper and 16 for the barista, so the helper feels over-rewarded

Which statement fits what Maslow himself wrote about his hierarchy of needs?

Select one.

• Each level must be fully met before the next one can matter at all
• The order is not as rigid as it sounds, so a person can work on several needs at once
• Pay is the only one of the five needs that a job can ever help a worker meet
• Esteem needs always come before safety needs for every worker in every workplace

An owner of the illustrative coffee cart holds Theory X assumptions about the helper. Which of the leadership styles from this course is that owner most likely to lean toward?

Select one.

• Participative leadership, asking the helper before deciding
• Free-rein leadership, letting the helper decide within broad limits
• Decentralized decisions, pushing every choice down to the helper
• Autocratic leadership, deciding alone and checking the work closely

The illustrative coffee cart's break-even is 12,000 drinks a year over 250 operating days. Which goal for the cart lead fits goal-setting theory and gives the cart a standard to track each day?

Select one.

• Do your best to sell plenty of drinks
• Sell 48 drinks a day, since 12,000 ÷ 250 = 48
• Sell as many drinks as the line allows
• Sell more drinks than the chain café nearby